Shipping Information – TheOuterLoad.com
Shipping Methods & Delivery Times
We offer several shipping options to meet your needs:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: Next business day (order by 2 PM EST)
Please note that business days exclude weekends and holidays.
Shipping Costs
Shipping costs are calculated based on your location and the shipping method selected. You can view the exact shipping cost during checkout before completing your purchase. Free standard shipping is available on orders over $100.
Order Processing
Orders typically process within 1-2 business days. During peak seasons or promotional events, processing may take slightly longer. You will receive a confirmation email once your order has shipped with tracking information.
International Shipping
We currently ship to select countries worldwide. International shipping times vary by destination, typically ranging from 7-21 business days. Additional customs fees, taxes, or duties may apply and are the responsibility of the recipient.
Shipping Restrictions
Some items may have shipping restrictions due to size, weight, or manufacturer limitations. We cannot ship to PO boxes or APO/FPO addresses for certain shipping methods.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package’s progress on the carrier’s website. Please allow 24 hours for tracking information to become available.
Shipping Address
Please ensure your shipping address is correct during checkout. We cannot modify shipping addresses once an order has been processed. We are not responsible for packages shipped to incorrect addresses provided by customers.
Multiple Item Orders
If your order contains multiple items, they may ship from different warehouse locations. You may receive separate packages for a single order. No additional shipping charges will apply in such cases.
Delivery Issues
If you experience problems with delivery:
- Check your tracking information first
- Contact the shipping carrier directly
- Look for delivery attempt notices
- Check with neighbors or building management
- Contact us through our website if issues persist
Undeliverable Packages
Packages that are returned to us as undeliverable will result in a refund for the merchandise cost only. Original shipping charges are non-refundable.
Signature Requirements
Orders over $250 require a signature upon delivery. You may authorize a carrier release through your tracking information if this option is available in your area.
Holiday Shipping
During holiday seasons, order processing and delivery times may be extended. Please check our website for specific holiday shipping deadlines and updated processing times.
Shipping Insurance
All orders are automatically insured against loss or damage during transit. If your package is lost or damaged, please contact us through our website within 14 days of the expected delivery date.
Returns Shipping
Return shipping costs are the customer’s responsibility unless the return is due to our error. Please see our Returns Policy for complete details on return shipping procedures.
Contact Information
For shipping-related questions or concerns, please contact us through the form on our website. Include your order number and specific question for faster service.